Crush+Kick Returns, Refunds & Exchanges
Quick Summary (The Important Stuff)
- 30-day returns & exchanges (items must be unworn + in original condition
- After that, you cover return courier, we cover sending the new pair
- Sale items = final sale (unless faulty)
- Refunds processed within 14 working days once approved
Our Promise to You
At Crush+Kick, we want you to love your sneakers. If something isn’t right, we’ll do our best to make it right—while keeping things fair and transparent for both sides.
1. Order Changes & Cancellations
We move fast so you get your kicks quickly 🚚
- Need to change something? Contact us as soon as possible with your order number
- Once your order has been packed or shipped, we can’t change or cancel it
👉 Don’t worry — you can still return or exchange it once it arrives.
Good to know:
- Shipping fees are non-refundable (unless it’s our mistake)
- Return courier costs are usually your responsibility
2. Delivery Details Matter
Please double-check your delivery info at checkout.
We can’t take responsibility for:
- Incorrect addresses
- Missed deliveries
- Parcels returned due to failed attempts
If your order comes back to us, we’ll happily resend it — you’ll just need to cover the courier cost again.
3. Returns & Exchanges (30 Days)
Changed your mind or need a different size? No problem 😊
You can return or exchange within 30 days of delivery as long as:
- Items are unworn and unused
- In original packaging
- You have proof of purchase
🚫 We can’t accept:
- Worn shoes (creases, dirty soles, scuffs, water damage)
- Sale or discounted items (unless defective)
4. How to Request a Return or Exchange
Just submit your request through our returns process (link/details coming soon).
✅ We’ll respond within 1-3 working days
✅ We’ll guide you step-by-step
5. Exchanges
Once we receive your sneakers:
- We inspect them quickly
- New pair sent within 3–5 working days
If your size is sold out:
- We’ll offer store credit or another option
6. Refunds
Approved refunds are processed within 14 working days via your original payment method.
Non-refundable:
- Shipping fees
- Sale items
- Worn or damaged returns
8. Materials & Product Variations
Some of our sneakers may have natural or textured finishes.
- Small colour or texture differences are normal
- These aren’t defects and don’t qualify for returns
9. Faulty Products
If something goes wrong due to a manufacturing defect, we’ll: ✅ Repair
✅ Replace
✅ Or refund
Doesn’t cover:
- Normal wear and tear
- Damage from water, heat, or misuse
- Everyday scuffing or fading
10. Need Help?
We’re always here to help 💬
anita@crushandkick.com | helga@crushandkick.com